Maintenance

 

24 Hour Maintenance

For Emergencies we have an answering service that can page maintenance personnel 24 hours a day, 7 days a week. To contact maintenance for after-hour emergencies, call 866.750.5066 

Submit a maintenance request during normal hours

Please call our main office number 217.328.3030 to submit a maintenance request during regular office hours - please check our current hours of operation. 

Problem solving tips 

  • The garbage disposal has a reset button located on the bottom of the main unit inside of the sink cabinet.

 

  • Many hot water heaters (usually located in a closet) have a red reset button either exposed or behind a metal piece with screws attached. Within one hour of the button being pressed, hot water should be working.

 

  • If a toilet is clogged or overflowing, per your lease, you need to try plunging the toilet. If our maintenance department is called out to plunge a toilet and plunging solves the problem, you can be charged a fee of $20 during office hours or $40 after maintenance office hours.

 

  • If your smoke detector is beeping periodically this is normally an indication that the battery needs to be replaced, which is each resident's responsibility.

Helpful hints

  • If you are having a problem with your apartment keys, please stop by the office for assistance.

 

  • If power is out in any part of the apartment, check the circuit breaker first.

 

  • If appliances are not working, check to see if they are plugged in. If they are, please check that the circuit breaker is on.

 

  • If any lights are not working, please check light bulbs and circuit breaker. Per your lease, you are responsible for replacing light bulbs.

 

  • If the power, water, or phones are not working in whole apartment, call the number for the utility company. Here is a list of important utility phone numbers.

 

  • If central air-conditioning is not working:
    • Turn off a/c at thermostat
    • Turn off circuit breaker to a/c for 1 minute
    • Turn back on a/c circuit breaker
    • Set thermostat to auto, cool, and make sure temperature is set to the degree you want (i.e. 72 degrees)